Complaints book

Libro de reclamaciones Ingles

Online Store: Online sales do not apply to minors under 18 years of age.

1. Identification of the Consumer Complainant

Name(s)

Last Name

Mother's Last Name

Document type

Document number

Province

District

E-mail address

Phone

Address

Are you of legal age?

Older than legal age

Under age

Father, mother or guardian data.

First and last name

Document type

Document number

Phone

Address

2. Identification of the contracted good

Product

Service

Date of incident

Amount to be claimed (in soles)

Description

3. Details of the complaint and the consumer's request.

Complaint

Claim

Dissatisfaction not related to the products or services or discomfort or dissatisfaction regarding customer service. The formulation of the complaint does not preclude other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.

Dissatisfaction related to products or services.

Detail

Claimant's request

The supplier must respond to the claim within a term no longer than thirty (30) calendar days, and may extend the term for up to thirty (30) more days, prior notice to the consumer.